Unifying Business Communications

Business ConneCT guarantees that each customer call reaches the right person; first time, every time. Every employee, wherever he or she is, can act as an operator or virtual agent while carrying on with his/her other tasks. Business ConneCT gives employees control over how and when to be contacted, via a choice of devices – in the office, at home and when they are on the move.

Mobile and teleworkers can enjoy the same intuitive communications from a remote PC or Mobile Phone. In this way, operators, contact center agents and other employees can combine and interchange their responsibilities to create an efficient workflow. Employees maintain control over their own calls and can route them to the operator or voicemail when necessary. At the same time, they can automatically provide valuable information to the operator and other colleagues about where and when they can be reached, thus avoiding unnecessary waiting.

Instant Messaging between Business ConneCT clients (and DECT and SMS Text Messaging) provides an alternative way of contacting a colleague while he/she is busy on the phone or in a meeting.

Business ConneCT is available in many different languages for the SV8100, SV8300, SV8500, SV7000 and iS3000 platforms.