Products
Business ConneCT Operator
Any authorized employee can act as a telephone operator, connecting callers, handling messages and locating staff. A single user interface makes it easy to combine operator tasks with other work.
Intuitive icons, an extensive name directory, and various messaging facilities, provide professional operator functionality. Different queues show at a glance where the call is coming from.
Because you can see who the customer wants to reach, which colleagues with similar skills are available, and also whether you or your colleague serviced this customer before, customers can easily be routed to the best person that can help them.
So called dynamic groups provide automatic assistance to the operator. When an unanswered call falls back to the operator, the called person’s group is presented on the dynamics grouptab. The operator immediately has an overview of alternative colleagues including their calendar presence and phone status.
Features such as break-in and camp on busy help the operator deliver a professional service to customers. In a hotel environment extra guest information can be provided on the operator screen such as the guests’ language and room number.
The operator user interface can be personalized by the individual user by choosing which groups to monitor and which ring tones to use. When the last operator logs off, incoming calls can be diverted to an operator night extension. This can be any destination inside or outside the company
