Solutions

Messaging

Voicemail and email have been accepted communication methods for many years, each bringing its own benefits to the enterprise. However, traditionally they have been deployed as different applications… useful but very separate.

Studies highlight 20-50% of workers time is spent managing their email inboxes. Rules engines have been created to help them, but too often workers get trapped into email gridlock. However, the latest email systems help prevent and reduce this effect. They act as the central messaging engine powering unified communications and collaboration applications to streamline business processes.

Instant Messaging

Instant messaging (IM) provides a quick and easy method for engaging with others in multi-party communication – on a one-to-one, one-to-many or many-to-many basis… irrespective of the location of the participants.

Valuable time is lost in the vacuum created while waiting for a response to an email or voicemail. With instant messaging the interaction is as instant as a voice call and much less intrusive. Coupled with presence management it becomes a powerful tool and can be escalated to voice and video calls including conferencing.

Unified Messaging

Unified Messaging (UM) utilises the power of the email engine to deliver voicemail and other communications media, including legacy fax messages to the unified mailbox.

Unified Messaging applications also offer mobile workers the ability to manage emails, calendars and voicemails while on the move. The different communications media can be delivered over a PDA or mobile phone. And using interactive voice technology, users can listen and reply to messages, as well as manage their calendars.

NEC‘s unified messaging environment offers employees a flexible way of working designed to perfectly match their needs. They can be reached easily and have control over their communications thus increasing efficiency and productivity while improving customer services. The unified messaging solutions truly answer the need to have an integrated centralized mailbox for every employee and more easily manage their communications.

Benefits

  • Easy to use and convenient single user environment
  • Increased productivity and efficiency
  • Enhanced mobility
  • Reduced response time, facilitating faster decision making