Solutions
Presence
Knowing when and how to communicate with others is more often than not a decision based more on luck than judgement. When you need someone the odds are you won’t be able to reach them. The time when you least want to be disturbed will be the time when everyone wants you. And the time when you need a quick decision or information urgently to progress a project will be the time when you embark on a frustrating game of telephone, voicemail or email tag.
Sharing one's availability
Presence is about being able to share one’s availability status so everyone is aware of it and can act accordingly. It offers benefits to all parties in the potential communication session and provides instant visibility of availability, allowing an informed decision as to when and how to make contact with a colleague or partner. It also provides a means of controlling availability and preferences as to whom, when and by what method others can make contact. Presence management removes the crude barriers created by voicemail and email, replacing these by a much granular level of control.
Our all-in-one Unified Communications suite Business ConneCT offers all the advanced communications functionality you need, including call control and group information, voicemail, directory services, operator and call routing.
Simple and cost-effective to deploy, Business ConneCT’s three user modes – contact centre agent, operator and employee – use the same server, a single database and with a common user interface, and are managed from a central point.
Benefits
- Increased efficiency in communication
- Reduced decision making lead-times
- Improved collaboration
- Control of availability