Solutions
Contact Center
The perception of a contact center is often a large single location, filled with call handling agents. But with the latest technologies, contact centre applications are far more and can be integrated into the organizations activities and business applications, supporting specific functions and interactions.
Maximising Customer Value
Our contact center solutions can be deployed in either a centralized or distributed manner, and utilize intelligent routing to ensure inbound contacts – no matter whether it be email, fax, website enquiry, or other messaging methods - are directed to the most appropriate individual or group based on skills and competencies.
In addition, contact centre technologies can be applied to outbound activities such as up-selling to an existing customer base, acquiring new customers, debt collection and for a wide variety of other purposes.
NEC’s customer interaction centers support these interactions by guiding your customers to the best-suited agent; hence reduce waiting times; improving staff productivity and motivation. It also helps companies to manage their contact centers staffing and service levels. Your customers become the VIP they really are.
Benefits
- Improved customer satisfaction by single point of contact; one number or one e-mail address; automated attendant
- First time contact guidance to the best-suited agent; hence reduce waiting times and lost calls
- As a way of generating new sources of revenue, maximizing customer loyalty and optimizing customer services
- Increase efficiency, productivity and motivation for your staff and control over cost and service level