Hilversum, 14 October 2010 – NEC Unified Solutions and New Voice today announced they have entered into a partnership that will enable customers to benefit by the communications and messaging solutions of both companies fully integrated with an organisation’s business processes.
The solutions comprise New Voice’s MobiCall messaging, alarm management and mobilization server integrated with NEC’s powerful mobility solutions such as IP DECT and Smart Mobile Client for mobile handsets. Together they offer tremendous added value and functionality to the customer’s strategic business process or business critical communications systems.
MobiCall is designed to connect with a wide variety of external applications such as paging systems, nurse call systems, medical alarms, fire alarm and public community emergency systems, SPS, building management and workflow systems. With the intelligent management interface of MobiCall, prioritization per interface or alarm can be configured.
In the right format, to the right person, at the right time
With the further integration of enterprise communication applications into business processes, the number of business critical applications is increasingly significant. In many industry sectors, the number of IT systems is increasing year over year. Typically, every additional application delivers its own set of information, reports, notifications and alarms.
“Today’s requirements for timely response in critical events call for real-time feedback, high quality voice calls and prioritization of information”, Georges Brigati, CEO and owner of New Voice, explains.
“Especially for alarms and notifications, the challenge is how to present all this information in the right format at the right time to the right persons. NEC and MobiCall integrated solutions provide the answer by supporting alarm notification, emergency calls, localization, mobilization and evacuation, thus enhancing staff, guest and patient safety and service levels. NEC has clear vision and vast experience in vertical market sectors and their proven communication solutions are based on innovative technology and we are extremely pleased to partner with them”.
Richer choice of specialised solutions
Benne van der Lugt, Director Portfolio Management at NEC Unified Solutions, adds enthusiastically: “Close integration of NEC’s powerful mobility solutions like IP DECT with New Voice’s MobiCall further strengthens our position in vertical market sectors, particularly in Healthcare and Hospitality market. We can now offer our partners and customers a richer choice of specialized solutions enhancing safety and security and improving automation and productivity control processes.”
Staff can be notified by text messaging or voice messaging, while events can also lead to automatically sending an e-mail or sms, switch on a siren, activate a contact and many more. In combination with NEC IP DECT it is even possible to send urgent or emergency messages with different notification tones. When there is no response from the notified staff, escalation schemes to other staff members can be put in place.
The solutions of NEC and New Voice are available across EMEA (Europe, Middle East and Africa) through the companies’ networks of sales organisations and business partners.