All-in-one Contact Centre, Operator and UC solution now available across all platforms

Hilversum, The Netherlands, March 17, 2009 – With the introduction of Business ConneCT Release 4.1, NEC Philips Unified Solutions (NEC Philips) responds to customer needs to urgently increase revenues and improve employee flexibility and productivity, particularly in the present economic climate.

Building on the successful market uptake of this versatile all-in-one Unified Communications suite, Release 4.1 makes Business ConneCT functionality available across all of the company’s communications platforms, including NEC’s recently introduced UNIVERGE SV8100 and SV8300 series.

Since its introduction several thousands of organisations have taken advantage of the affordable UC solution that Business ConneCT offers, with close to 100.000 end users using its services every day - a number that is rapidly increasing.

Enhanced functionality, scalability and networking
With Release 4.1 networks of NEC Philips iS3000 PBX systems can be supported, making Business ConneCT functionality available to all network users including centralised telephony operators. Attractive new features include sophistication of presence management with PC presence indication (enabling to see whether or not someone is at his/her desk), enhanced information about callers in the operator queue and functionality to improve contact centre agent efficiency.

In this latest version, Business ConneCT scales up to 750 full smart client desktop users and 150 agent users, while it supports up to 4000 extensions of which 2000 active employees can be served simultaneously.

Placing people at the centre of communications
Business ConneCT implements NEC’s UNIVERGE 360 vision and strategy – placing people at the centre of communications - and enhances customer contact, improves employee reachability and reduces costs. 

NEC developed Business ConneCT as its all-in-one Unified Communications solution which allows employees to switch easily between various roles in a company, i.e. desktop user (employee), contact centre agent and operator.

The solution is based on state of the art Microsoft® .Net technology, runs on a single server while users have access on their desktop or telephone (mobile, DECT) terminals. Smart integration with NEC’s IP DECT terminals provides unique real-time presence and directory services on these terminals.