Support
NEC is recognised within the IT industry as a highly skilled consultancy partner. Because of our access to extensive technical resources and tight software vendor relationships; many organisations turn to us as their first contact for highly responsive technical support.
Effective IT Support
Our highly flexible IT support packages are based on the time you use rather than numbers of incidents; enabling cost-effective access to technical consultancy as well as technical support.
Flexible Support
Our support packages are designed to meet your budget and your requirements. We have three support tiers (bronze, silver and gold), enabling customers to select the appropriate mix of telephone, remote, on-site and application support. This means you don’t pay for what you don’t need.
24/7 Support
Remain confident that you will receive dedicated technical support whenever you need it. Our dedicated support team operates on a 24/7 basis.
Remote Monitoring & Support
Using the latest innovations in Remote Monitoring and Support technologies, we are able to provide you with peace of mind, knowing that your systems will notify us that they have problems before your users notify you! This enables us to provide you with proactive support meaning that we are often able to fix problems before they become noticeable to your users.