Business ConneCT Employee provides vital information to all employees, such as the name, number and photo of the caller. Any incoming call is instantaneously displayed in a pop-up window, enabling employees to handle the call effiiently from their screen. Standard features, such as hold, transfer and end call are just a mouse click away.
A call log provides information on all calls, the last number dialled as well as Voicemail messages. Calling back is a matter of clicking on an entry in the contact list. And by redirecting calls to a mobile phone, employees can be available for customers 24/7.
Presence information allows users to check whether colleagues are present or busy, and when they will be available again. A single view shows the availability of everyone in your organization in real time and you can contact colleagues the minute they become available.
Business ConneCT’s Mobile Client works with the majority of mobile phones, making them true extensions of the enterprise telephony infrastructure and giving mobile workers the same familiar experience on their mobile phone as they’re used to on their office PC.
Some of the powerful features Mobile Client offers on your mobile phone:
Business ConneCT has built-in Voicemail. Activation can either be controlled through the Business ConneCT calendar or through the Microsoft Outlook calendar. Instant Messaging (and DECT and SMS Text messaging) provides an alternative way of contacting a colleague while he or she is busy
on the phone or in a meeting. It can also be used by an Operator as soft break-in, while for remote workers it saves communication costs.
Business ConneCT provides access to up-to-date and powerful directories that also show phone and presence status. Employees can create their own personal list of contacts, while external and web-based directories can also be integrated. The Hotkey Dialer can dial any phone number in any
application on the screen. The directory can be accessed from desktop screens and phones, as well as from DECT handsets and mobile phones. The directory can be linked to other directories, creating a single point of entry and management of user data.