The Business ConneCT Operator eXpress helps improve call management and increase productivity by placing a complete PC attendant right on the operator’s desk. It enables operators to work more efficiently by giving them the ability to transfer and manage calls onscreen through a comprehensive but intuitive Graphical User Interface (GUI). The operator can perform common user functions such as transfer, park and page with a single mouse click.

Different queues show at a glance where a call is coming from: external, internal, rerouted, etc. Calls are routed to the right person as the Operator can see which person the caller wants to reach and which colleagues with similar skills are available. Additionally, this comprehensive view on the queues allows Operators to spot specific callers easily and treat them in special way (VIPs, returning callers, etc). Optionally announcements are provided by the SV8100’s built-in voicemail.