The landscape of the finance world has dramatically changed in recent years and the financial services sector is without question one of the most challenged industry sectors. Banks, insurance companies and other financial service providers must address each of these challenges while reducing costs and increasing security:
Customers are demanding choice in how they bank and manage their financial affairs. They want access 24 hours a day, seven days a week. Integrating all communication channels and systems ensures that no matter how a customer chooses to enter your organisation - whether via the call centre, the branch or the Web - they are met with a seamless and efficient response to their enquiry or transaction.
Increasing the productivity of staff is vital if financial institutions are to improve their efficiency, enhance their business effectiveness and provide timely and consistent service to customers. Staff must be contactable at all times, and fully equipped to deal with queries or grasp business opportunities.
Innovative mobile solutions that connect people, not locations, make staff reachable at all times via a single personal number no matter where they are located to ensure they can deliver fast and responsive service to customers, partners and internal colleagues. Desktop productivity solutions also enable staff to desk-share and telework to increase efficiency and job satisfaction, as well as enabling institutions to control costs by maximising space, equipment and resources.
Any size of financial services institution can create integrated voice and data networks to improve inter-departmental, divisional and external communications.
With solutions scalable from a single site to large enterprise networks, as and when business need dictates, such applications reduce operating costs and simplify systems and network management and maintenance.
For financial services providers to fully exploit their investment in communications technology they must be able to minimise operational costs and maximise staff productivity.
Communications solutions must be easily managed so that they deliver optimal performance and minimal downtime. Distributed management solutions facilitate this essential monitoring and maintenance, enabling financial institutions to detect and resolve problems swiftly and maximise network performance and systems availability to staff.