The pressures of a dynamically changing world are transforming the public sector. Geographical and institutional boundaries are blurring. Distributed government bodies need to work as a single entity focused on delivering seamless, consistent and personalised service to its citizens.
NEC's proven reputation as an established provider of quality, reliable and innovative solutions has helped to make us one of the world's most successful telecommunications solutions suppliers to the government sector.
Our team of experts work in partnership with government institutions to understand the specific challenges they face and the communications requirements they must satisfy:
National and local government bodies aim to provide a single point of contact for handling all citizen enquiries, enabling a fast, efficient and personalised response - 24 hours a day, seven days a week. To achieve this government bodies need to ensure that communications can be instantly directed to the most appropriate person or department capable - and empowered - to deal with the enquiry.
Open government requires that the appropriate staff are accessible and contactable at all times. But government employees cannot be desk-bound if they are to be fully productive. That's why communications solutions must connect people, not locations, making staff directly reachable wherever they are located enable government bodies to cut costs whilst delivering heightened, fast and responsive service, both internally and to the public.
Seamless integration of departmental services is key to achieving a modern 'joined-up’ government. The distributed nature and physical location of government services can make this a real challenge. With networking solutions and IP technologies, any size of government institution can create integrated voice and data networks that improve communications, increase productivity, enhance service provision and reduce costs.
Increasing the productivity of internal staff is vital to improve their business effectiveness without increasing costs. Desktop productivity solutions enable staff to desk-share and telework to increase efficiency and job satisfaction, as well as enabling institutions to control costs by maximising space, equipment and resources.
Management solutions facilitate monitoring and maintenance, enabling to detect and resolve problems swiftly and maximise network performance and systems availability to staff, while giving full control over call costs and billing reconciliation.
This vital public sector role requires communications solutions specifically tailored to its unique needs. Centralised contact areas must be able to prioritise, record and track critical and non-critical calls using solutions that offer the highest levels of reliability and resilience.