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- Bay Photo
- Cape Grace Hotel, Cape Town
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Bay Photo
Photography service helpdesk gets a UCB boost
Most on-line businesses maintain contact centres that enable their customers to obtain support over the phone via toll-free calls.
But not every on-line business has a contact centre environment that enables tracking of call metrics: number of inbound calls by time of day and day of week, call times, hold times, numbers of abandoned calls, etc.