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Hightown
UCB makes all the right moves at housing association
Hightown Praetorian & Churches Housing Association is a regional housing association which owns and manages more than 3,000 homes in Hertfordshire, Bedfordshire and Buckinghamshire.
A charitable association that aims to help people who cannot afford to buy or rent housing at market values, Hightown provides a wide range of housing and support services for families and single people, including those with special needs.
Hightown was relocating to a new head office in Hemel Hempstead and wanted to match its new premises with a modern and robust communications system.
The association required a transparent system that would enable its managers to drill down to gather data on how employees work and when they were busiest, to allow them to make business decisions based on the resources available.