Solutions
Hotels
Enhancing the quest's experience
Providing a home-from-home experience requires hotels to provide all the communications capability that guests use in their day-to-day lives - the telephone, email and the Internet - from the convenience of their room. Business travelers must be able to conduct business whilst on the road as easily as from the office and increasingly demand sophisticated communications capability such as high speed digital connectivity, direct dial-in, multiple lines for simultaneous calls & data and video-conferencing support.
Enhancing Guest Contact and Services
Today's solutions enable staff to access a complete profile of a guest from the moment they call to book a room so that they can tailor their response and their stay.
Sophisticated call distribution and skill-based routing analyse the nature of an incoming call based on guest category, preferred language or product knowledge and direct the customer to the member of staff most qualified to deal with their enquiry. Full integration with back office systems makes information gathered from every stay- available to staff at their fingertips.
Efficiency and Staff Productivity
Hotel staff are never desk-bound and must be accessible and contactable at all times wherever they are in the hotel complex. Innovative mobile solutions that connect people, not locations, make staff reachable at all times via a single personal number no matter where they are located. Such direct communications also boosts staff productivity by enabling freedom of movement between and within locations.
Property Safety & Security
Network management & security are indispensable to ensure business continuity and optimum staff efficiency and service levels. We have extensive experience in integrating mobile voice and messaging solutions with a wide range of building management and safety systems. Solutions include facilities to capture critical events, process them and instantly send related alarm messages to various destinations (such as pagers and telephone sets, building management systems, industry control systems, Short Message Service (SMS) and electronic mail), with full feedback on the delivery results.
Group facilities are incorporated which may consist of any combination of pagers, DECT handsets, mobile phones or e-mail users, enabling to contact more than one person at a time, for example during a fire alarm. The integration of messenger solutions with IP DECT and/or VoWLAN infrastructure extend the capability of this powerful application and may even include location detection mechanism using Wi-Fi tags and RFID.