As customers in number of industry sectors are discovering, NEC’s three levels of unification provide the unique communications enabled-business processes for true Unified Business. Using adaptive business and application-layer software tools based on an employee’s role is a nascent concept in the industry.
NEC provides the open interfaces necessary to easily integrate with relevant business applications and make a meaningful improvement to communications efficiency in a software-based SOA environment. In the Unified Communications environment, applications for end users can be developed with NEC’s Application Programming Interfaces for SIP, real-time call control, SOAP call control, SOAP information and TAPI. The APIs then interface with NEC applications and any third-party application.
NEC’s UNIVERGE360 environment serves as the basis of a single point of contact platform for customer services such as email, instant messaging, converged voice communications, and presence notification. It can provide the portal to corporate back office software services such as CRM, ERP and order processing. And these services can be accessed from the desktop, XML terminals, or even mobile devices.
The success of your business highly depends on the way you treat your customers and contact with customers is no longer limited to the telephone. E-mail and the internet are increasingly being applied to the modern business environment. customer relations are now a way of generating new sources of revenue, maximizing customer loyalty and optimizing customer services. These systems are often disjoined however, leading to inconsistencies in the responses supplied via each medium.
Many companies today are implementing contact centers or customer interaction centers. NEC’s customer contact centers combines the four media of telephone, fax, e-mail and the internet into a single contact point, providing full control over all customer credentials from any integrated business process in the organsiation.