Solutions

City of Burnsville

MA4000 Management System streamlines processes and reduces costs

Burnsville, a southern suburb of Minneapolis and St. Paul, serves as a gateway to the Twin Cities. Spread over twenty-six square miles with 62,000 citizens, Burnsville has a large commercial and industrial base. It’s a forward-looking city that depends on technology to improve efficiencies and productivity.

Less than a year ago, the City of Burnsville was already a satisfied NEC customer; however, its telecommunications system was 15 years old and had already been upgraded once. The main PBX switch and handsets were facing major maintenance issues.

The city had deployed multiple supplementary systems across its nine facilities, including city hall with police and fire administration, two fire stations, community TV facility, golf course, maintenance building, water treatment facility, youth center and ice center.

Burnsville wanted to centralize its network and be able to manage multiple sites from one location. They also wanted to simplify their system and make rapid changes to the whole network as a result of consolidating their voice and IT networks. In addition to its administrative needs, Burnsville wanted to improve customer service.

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