Mandarin Oriental Paris is the 6th property of the prestigious Mandarin Oriental hotel group in Europe. The hotel is situated at one of the most elaborate locations in Paris, alongside exclusive fashion houses and around the corner from Place Vendôme, and just minutes away from the elegant Tuilleries gardens with the Louvre and Musée d’Orsay. The hotel boasts 99 guest rooms and 39 luxurious suites. The interior combines natural elements with oriental influences, exquisite dining experience Mandarin Oriental’s legendary service.
Mandarin Oriental hotel group is a longstanding global customer of NEC and relies on NEC’s communications solutions in more than half of its premises worldwide. The hotel group and NEC maintain excellent relationships and Mandarin Oriental Paris is with Barcelona, Geneva and London one of 4 Mandarin Oriental hotels in Europe that has implemented NEC’s hotel communications technology.
To accommodate for user friendly, ergonomic communications and enhance the guest experience, the Mandarin Oriental hotel wished to provide guests with a modern, state of the art touch screen telephone in their room. Furthermore staff needed to be equipped with mobile communications factilities, in support of enhancing productivity and enabling them to react swiftly to requests from guests and the back-office.
Furthermore the hotel sought to ease maintenance and management tasks, enabling staff to concentrate on their main priorities: providing excellent service to their guests.
In doing so the hotel also aimed to minimize the management and maintenance costs involved.
Building on its experience with NEC’s solutions in other premises of the world, Mandarin Oriental selected NEC to provide state-of-the-art communications for this new property.
Besides the renowned quality and reliability of NEC’s technology and the rich functionality provided by the offered solutions and applications, another decisive factor for Mandarin Oriental was the possibility NEC offered the hotel to outsource management and maintenance of the system to NEC’s remote support center.
The communication solution provided ensures guest queries are responded to swiftly. Guests are not only impressed by the excellent service provided, but also with the additional information and applications the guest room terminals provide. Hotel staff can be reached wherever they are throughout the hotel’s premises, and can efficiently and effectively be allocated to guest enquiries or background tasks.